TERMS AND CONDITIONS
The terms and conditions listed below apply to all purchases of products on www.antidark.dk. Our address is: ANTIDARK, Damgaardvej 2, DK-5500 Middelfart, Denmark, EU VAT id: DK-14733809. Hereinafter mentioned as ANTIDARK. These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law. By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible on www.antidark.dk.
PRICES AND PAYMENT
All prices are listed in EUR and include 25% Danish VAT applicable to all purchases made on this site for delivery within the European Union. We reserve the right to change our prices with immediate effect and without prior notice. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order. All orders include free shipping within the European Union. We accept payment with the following cards: VISA, MasterCard and American Express. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.
We encrypt all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction. Note that the page where you provide your payment information looks different from the rest of the shop as it is handled by our payment provider.
You can order online at any time you wish. Our staff processes orders Monday - Friday 8:00 - 16:00 Central European Time. Orders placed outside of these hours will be processed on the following business day.
We ship your order via GLS / DPD. Delivery will be made to the nearest parcel pickup point near you. You can expect to receive your order within 3-6 business days when we have the item in stock. As we cannot guarantee local delivery conditions, we cannot provide a guaranteed delivery time at the parcel pickup point. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements. We insure all shipments against loss and damage while they are in transit from us to you. As soon as the shipment has been signed for, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.
RIGHT OF WITHDRAWAL
You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by e-mail. You cannot simply choose not to receive/sign for the package upon delivery.
If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value.
You assume the risk of ensuring that the product is packaged responsibly when it is returned. You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. You must pay for the shipping charges to return the product.
Product returns must be sent to the following address:
ANTIDARK Damgaardvej 2 DK-5500 Middelfart Denmark
When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. Refunds are transferred to the payment card with which the purchase was made.
THE DANISH SALE OF GOODS ACT
In addition to the above, as a customer you are protected by a 2 year warranty for defects in accordance with the general provisions of the Danish Sale of Goods Act.
For claims regarding defects or deliveries that have not arrived, please contact: ANTIDARK Damgaardvej 2 DK-5500 Middelfart Denmark E-mail: email@example.com Phone: +45 6341 8888
INFORMATION ABOUT COMPLAINTS
A complaint concerning a product or service purchased from ANTIDARK may be submitted to the Danish Competition and Consumer Authority's Consumer Complaints Board, Carl Jacobsens Vej 35, DK-2500 Valby. You can submit your complaint to the Consumer Complaints Board via www.forbrug.dk, where you can also read more about minimum amounts, fees, process, etc.
The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark.
Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: firstname.lastname@example.org
Last updated: January 2017.